Terms & Conditions

Important: When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when a deposit or full payment is taken.

Pets: Pets (Dogs and/or cats) are welcome on the understanding they are house trained and kept out of bedrooms. While on the estate, pets must be kept on a lead owing to the presence of livestock and wildlife.

Smoking: All properties are non-smoking, and smokers should ensure all windows and doors are shut while smoking outside the property. Please also respect other guests

Booking Deposit: A Deposit of 20%, of the Letting fee per property is payable on booking. The balance is due 7 days weeks before arrival.

Travel Insurance: We strongly recommend that you have suitable travel insurance to cover you in the event of cancellation.

Cancellation: We strongly advise that you take out insurance protection against an unavoidable cancellation of your holiday.

If you have booked directly with us and are forced to cancel after booking the following conditions apply:


Guest who may need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions as noted in the rate plan Package Details on our website:

*A 20% deposit is required at the time of booking and full amount will be taken 7 day before arrival date*

  • Best Flexible Rate:
    • Cancellation Made 48 hours Prior to arrival date = Full refund on the Pod nightly rate excluding any Add-on Packages.
  • Standard Rate, Minimum Night Specials & Seasonal Package:
    • Cancellation made 15 days or more in advance of arrival date = Full refund. 
    • Cancellation made 14 days or less of arrival date = A non-refundable change of date is permitted (once only).
    • Cancellation made 48hrs or less of arrival date = No refund issued, full amount of booking retained.
  • Advance Purchase Rate & Early Bird Rate:
    • No Cancellation applicable and cannot be amended or refunded if cancelled.

* Any extenuating circumstances outside of this will be reviewed by the team on a case by case basis and is at the discretion of the company.

The decision by Cardross Estate Partnership on all claims will be final.

Letting Payments: If a balance is due after booking this is due 7 days prior to arrival.

  • Payments: We accept all debit cards, credit cards and cheque with no fee. If transferring monies between banks incurs charges, you are responsible for all charges.

Number of Persons in your cottage: is limited to the number of beds provided in the cottage and to the number of persons on your booking form. Casual overnight guests are not permitted unless agreed in advance with the management.

Additional Visitors: It is natural for you to want people you know who live locally to visit you while you are here. We would ask that you bear in mind other guests at the site and please inform us if you are planning to have additional visitors during your stay. This is for safety purposes. Large gatherings whether during the day or the evening are not always suitable and not always permitted.

Sub – letting: The property shall be used for holidays only. Subletting is not permitted, and the number of occupants is to be restricted to the number of beds in the property.

Accommodation: We take every care that your property is ready for your arrival. However, in the unlikely event that the property, or its facilities, is damaged by circumstances beyond our control, we reserve the right to relocate you to another property. In the event of there being no alternative accommodation, a full refund on your property rental will be given.

  • All linen and towels are provided with beds made up for your arrival.
  • Arrival time is from 5.00pm. Earlier arrival can be arranged in advance by contacting the Cardross Estate office.
  • Departure time is by 10.00am unless previously arranged.
  • On departure, guests will be liable for any cleaning and damage charges incurred in the event of any property is left in a dirty condition.
  • Smoking: if occupants have been smoking inside the building or smoking outside with the window and/or door open, we reserve the right to make an additional charge.
  • Waste: Recycling properly is important at Cardross Estate. We ask that all guests place rubbish in the appropriate bins provided:
    • Blue: Plastic and Tins
    • Green: Paper
    • Black: General Waste
    • Glass: in crates adjacent to bins 

Additional charges: 

  • Charcoal can be purchased from Cardross (at the current price)
  • Firewood or Coal : Each cottage has been supplied with sufficient fuel for three evening fires. Additional fire fuel can be purchased from Cardross Esate (at the current price)
  • Non-recycling charges – £10 per bin.

Accessibility: Being old properties, the cottages are not suitable for wheelchair users.

Groups: Group bookings are at our discretion and Stag and Hen parties, large single sex groups or groups of under 25’s are not permitted.

Safety: Whilst we have attempted to make the cottages as safe as possible, there are natural hazards associated with a rugged rural location such as this. Responsibility for your well-being (and that of any of your children) lies with you.

Damage, Loss and Nuisance: We reserve the right to refuse admission to any or all guests for any just reason. Similarly, we reserve the right to evict offensive persons.

  • In this event, no refunds will be made. The hirer agrees to pay for any damage or loss, excluding reasonable wear and tear, incurred during their occupation. We reserve the right to make charges against deposits or payment cards or to invoice for over occupancy, additional cleaning or damages.

Vehicles: All vehicles must be left in the car park provided and in a respectful way to other guests. Also not to obstruct access to Cardross Estate staff. 

  • There is no camping adjacent to the cottages allowed. 
  • Vehicles and their contents are left entirely at their owners’ risk. We will not be responsible for any loss or damage thereof or thereto from any cause whatsoever. 

VAT: VAT is included at 20% in all our prices. However, we reserve the right to change the prices should the VAT rate change.